Customize the widget's look

• Chatbot Name: shown at the top of the chat window, next to the answers and in the teaser bubble. The chatbot also introduces itself by this name.
• Avatar: click Change and pick a PNG, JPG or WebP image under 5 MB. It is cropped to a square and scaled down to 128 × 128 pixels: prefer a square image with your logo centered. Remove brings back the default icon.
• Description: only you can see it, under the chatbot's name in your chatbots list.

• Brand color: the color of the launcher, links and your message bubbles. Pick one of the eight suggested colors, or click the palette to enter your brand's exact color.
• Theme: Light or Dark sets the widget's background. Auto follows each visitor's device light or dark setting.
• Position: Right or Left, the corner of the page where the launcher and chat window appear. Pick the free corner if your site already shows something at the bottom right (cookie banner, back-to-top button…).
• Language: the interface language (launcher, labels). It doesn't change the language of the answers: the chatbot always replies in the visitor's language.
• Chat panel: the layout of the chat once open. Classic shows messages in bubbles; Editorial shows them without bubbles, full width, separated by a line.

The launcher button is what your visitors see before opening the chat. The Preview below the choices shows how it looks on a page.

• Bubble: the classic round button, discreet.
• Pill: a button with text, more explicit. Type that text under Button label (24 characters max); left empty, it reads "Any questions?".
• Teaser: the bubble, plus your welcome message appearing next to it 4 seconds after the visitor arrives. If they close the message or open the chat, the teaser doesn't come back during their visit.
• Subtle: a plain button that blends into your site; the color only shows on hover.
• Avatar: your assistant's avatar with an "Online" label.

Open the Playground tab and click Reset to reload the preview with your new settings. Once the widget is installed, also check it on your website, on desktop and on mobile.